Pathetic & unprofessional service delivery!

I purchased a Glide cycle 500 on the 28th December 2021. I only began using said item in February 2022. More than 2 weeks ago the item broke! Literally broke whilst i was using it. Thankfully i did not fall and succumb to injuries. I logged a call with the Trojan contact centre MORE THAN 2WEEKS AGO, ie more than 10 to 14 working days to have the machine fixed. I have received numerous EXCUSES ranging from the part has not been dispatched, the courier mislaid tte item, technician unavailable. I have reached a point of extreme frustration and annoyance. Hence i have resorted to posting this! If the company cannot keep up to the repair protocol, then perhaps Trojan should not be selling hkme gym equipment!