non exsistant service

I was forwarded to M5 sport being the official 3rd party for Trojan sports equipment repairs. I was given a date being the 13/01/20152. it has come and gone and no repairman. my wife took the day off to stay home and all she done was waste a days leave. When i called them i was told they did phone to confirm the day which may be so. When i asked why did they not leave a message and i could return the call to confirm there was no answer or apology. I was then told they would arrange for the following day or soonest. i am still waiting. pathetic service and if that is trojans version of aftermarket i would just as soon buy from another supplier.