No feedback whatsoever

On Monday, I queried the price of a replacement power cable for my Trojan Pulse 500 stationary cycle. The same day I got a reply stating that it would be R150, and I would have to confirm as they need to order one for me. So I rep****, asking if they would be able to courier it to me as I live outside of Cape Town. No reply. Sent another email the following day, asking if they were unable or unwilling to help me. Still no reply.<br> <br> Is this a good way to treat potential customers?