No after sales support for Bounceking trampoline

We bought a Bounce King trampoline from Game with the idea that it would serve us for many years to come. Unfortunately if I could choose again I would make a very different choice. The frame got damaged during very strong winds and we have repeatedly tried to source replacement parts but M5 either does not get back to you on questions, do not have parts in stock and now we are simply communicating into a black hole. Emails bounce back, phones stay engaged and no response to web form. If you are considering a trampoline, stay FAR away from Bounce King as there is NO after sales support in South Africa and no alternative providers to assist either