M5 Sports and Mark Andrews repeatedly avoid sorting out a genuine client complaint over many months

On 25.09.2018 I sent an email to Mark Andrews along with detailed pics of 3 pairs of Everlast Sneakers I had ordered that were basically falling apart or the wear and tear on the soles as well as the separation of the sole edging glue coming apart. Mark advised me the following “Please note that my email address has changed to ********** I then sent the email to this address. I responded with the following message : “ Dear Mark or Ragar,

I trust you could lend some expert advice or your opinion? I have been back in SA since April 2018 and in this period i have purchased 4 pairs of Everlast Sneakers from some Italian shoe shop in Hillcrest Corner Shopping Centre. (Sorry cannot remember the name, i threw all the slips away because the owner there is not interested in assisting any customers after 7 days) The problem i have is that within 2 to 3 months the Everlast shoes begin gaping on either side near the fronts as well as the soles wear out extremely quickly. Not something i would have expected from a well known Brand like Everlast.

Purchased in April: Pair 1 Red Everlast low cut. Thrown away as too damaged. Purchased in May: Pair 2 Red Everlast low cut. Purchased in July: Pair 3 Blue Everlast Boot cut. Purchased in September: Pair 4 Grey Everlast Boot cut.

Black Tomy's: Purchased 3 years ago at Richdens Bata - still 100% - China import by Bata. North Star: Purchased 1 year ago in Sri Lanka, seems to have the same problem as Everlast. Adidas: Purchased over 3 years ago: Living upto its name.

In summary: I really like your brand and would like to continue purchasing them however at a pair per three months or less, so it seems the track record is not that great. My question: are you able to assist in either repairing or replacing these shoes?” Mark responded on 27.09.2019: “Hi Dean,

Richard Agar will be able to assist you or at least put you in touch with the correct licensee who imported the Everlast Shoes.

Regards,

Mark Andrews

M5 Sports Group

Tel: +27 (0)31 ********** ”

I then sent numerous email with no responses from Mark or Richard.

Then on 18.12.2018 I sent Mark this email and to date still no response: “Dear Mark,

I have left this for a couple of months following my emails to Richard and I am a little concerned that to date I have had absolutely no feedback from Richard, not even a reply.

Granted, this is not a life or death issue however I have followed thus far the correct course of having this matter dealt with and although this only concerns a couple of pairs of sneakers, I would still like a resolve on this matter. I may have mentioned in my original correspondence that a pair of sneakers should not normally have a lifespan of such a short period and I am still curious to find out as to why the soles and bonding on these items did not withstand normal wear and tear compared to other brands of similar sneakers.

Like a lot of us you are probably gearing down for some much deserved family time and I would appreciate if my matter could be addressed in the New Year.”