Lack of Service

It is with great regret and immense disappointment that I have to write this review, however I am offended by the lack of Service from Trojan South Africa.

We spend large sums of money on Trojan equipment because we're of the view that they are a reputable brand. Their customer service though is embarrassing, it makes me want to conduct an ISO Audit on this Company. My Marathon 220 has been making weird sounds and the belt is rather tight and I attribute that to the fact that I haven't used the machine in a while. I have been calling for 2 weeks already and have been informed that a Service Technician will get into contact with me, to date I haven't received a call. My machine stands useless as we speak, and it would be befitting to say it's as useless as the Trojan Staff themselves.

Going forward, I rather settle for a cheaper brand where they treat their clients with respect and service delivery is a priority.

Kind Regards Wadia Amod