Horrible service, shameful company.

I bought a elliptical strider in December 2017, by January 2018 3 weeks after the delivery, it needed a new part. M5 sent the most unbelievably disrespectful person to come out and 'look' at the problem. This man walked into my house and stood for 10 seconds looking at the elliptical and mumbled he will be back in a day or two, three and half weeks later after many emails and complaints, they come and 'repair' the same day the 'repaired' machine breaks again. I write to Game stores, asking for a refund, today i received feedback, stating that only M5 sports can give refunds and that the policy is, they 'repair' the item while it is under warranty. I am still waiting for them to repair my 2 month old Elliptical Strider. M5 sports, is the worst of the worst, they are disrespectful and i feel that these stores like Game and Makro who are in business with them should also be held responsible. Looking at all the other reviews on here, is shocking. Do not buy any sports/exercise equipment which uses M5 as suppliers, it will only end in dissapointment and financial loss.