honestly the worst service I recieved I regret buying their product

I purchased a 14ft trampoline in August for my son who is two.this is the email I sent to M5 :good day I called in earlier with regards to a trampoline that I purchased from makro Pietermaritzburg on the 24/08/2017.it is a 14ft.I purchased it on my pay date and put it up on the 29/08/2017.it has been used 3 times by my two year old and once by a ten year old.both weighing under 50kgs and jumped with no shoes on .I am concerned as on friday 18/08/2017 my two year old asked to jump and it appeared to have a whole developing on the net where there was a slightly lighter place.your assistance will be appreciated as the product is not even a month old.I did not buy a ladder and the kids are assisted on and off by us therefore they cannot go on their own without an adults supervision. please kindly assist I have had to take off of work which I did not get paid for to have them collect the trampoline net which costed me money as we can only take paid leave if we have submitted it two weeks in advance.I was under the impression that I purchased a new product therefore it should be as new.I was told someone would come out and take it for repair.it was removed and taken I was called to say they will return the net and I could use it until the whole becomes the size of a fifty cent coin.then they will do a replacement.my concern is that if we have other people over the net may not support their weight and if anyone gets injured I would be liable also a two year old fallin almost a metre to the ground could be very dangerous.now I have a huge trampoline and a two year old who sees it everyday and wants to jump on it.im upset because I paid alot (this is the biggest they have. & most expensive) for an item for the enjoyment of my son and he gets no joy from it I was told a month ago that shipment is coming soon and the net will be replaced.I have not recieved correspondence since then even when I have sent emails asking of there has been any improvement on the situation.the only time they responded was initially when I complained and then too it was after I sent other emails stating that I was disgusted by their customer service.today I called to follow up to be told my net was not even ordered .am I supposed to beg for something I paid for what happened to principals good business practice or morals ???? I am honestly disheartened by the experience and will steer clear of any product from this company. just by the way you dont even deserve the one star its default I had to pit something there to lay my complaint.