Great customer service

I bought a Trojan Strider 200 on the 13th February 2019. On the 13th March 2019, a bolt holding the footplates stripped. I logged a call on the 14th after uploading my till slip and was called later the same day. I received a couple of SMS updates and on the morning of the 15th a technician came and after looking at the machine replaced both bolts under warranty. I hadn't even looked at the other side. He also gave me some tips regarding the pressure mat. This is excellent service and gives me confidence that if I experience any further issues I will have no problem in getting it resolved. This is what I call customer service, highly recommend these products on the service I received.