DD
Daniel D

1 reviews | Active since Mar 2011

10 Mar 2015, 12:49

Be careful of Trojan fitness products!

I bought a Trojan treadmill on 1/5/2014 at Makro Centurion. Last Thursday the treadmill broke down giving an error E2. On Friday (6/03/2015) the problem was reported to Trojan (Xoliswa Dali) - treadmill still under warranty. I was told a purchase slip is required which was mailed. A technician would contact me within 24-36 hours - which never happened.On Monday afternoon late, I was told the purchase slip does not show which vendor the treadmill was bought at - after I sent an e-mail requesting feedback!. Again this was mailed to Trojan ((Xoliswa Dali).<br> <br> To date I have not heard from Trojan and is clearly not interested in happy clients! Be careful for their products as after service is shocking...<br> <br> <br> <br>

0
Replies (1)
M5 Sports Group
M5 Sports Group's reply10 Mar 2015, 12:56
Official
Hello hummer1,

You're comments were placed on M5 site ,we are the service agent for Trojan .
All calls received from them will eventually come to us ,I will have a lady by the name off Charlene contact you to assist with you're call.

Jan Mare