1 reviews | Active since Mar 2017

19 Aug 2017, 09:18

Bad customer service

Since the 24th July 2017 I've been trying to purchase front end caps (the ones with the pattern on it) for my Trojan Motion exercise bike, to date they still did not reply if they have stock or not. I'm utterly disappointed.

Please look at your stock and customer service or your company will close its doors.

Thank you.

0
Replies (2)
M5 Sports Group
M5 Sports Group's reply22 Aug 2017, 10:00
Official

Thank you for taking the time to give us feedback. We are always appreciative of any constructive criticism. I believe our National Merchandise Manager ( Jan Mare) has been in contact with you personally. Please accept our sincere apologies and continuing commitment to upholding the best customer service.

M5 Sports Group
M5 Sports Group's reply22 Aug 2017, 13:58
Official

Official business reply:
Thank you for taking the time to give us feedback. We are always appreciative of any constructive criticism. I believe our National Merchandise Manager ( Jan Mare) has been in contact with you personally. Please accept our sincere apologies and continuing commitment to upholding the best customer service.