Appalling service

<p>On the 15/11/16 I placed an order for a 10ft replacement mat for my daughters trampoline.</p> <p>I was advised that it would take 5-7 working days. 29/11 I requested feedback as the lead time had come and gone and Id received no communication. I was then advised that the lead time was 10-15 working days and I wouldnt need to wait much longer. 13/12 (21 working days later) I again requested feedback as my timeframe for obtaining the mat before Christmas was limited. </p> <p>No response received. This morning I again requested feedback and patiently await a response.</p> <p>Unimpressed with this appalling level of service and lack of communication. </p>