Horrible customer service

My package was out for delivery yesterday, 10.12.2024. Sms I received stated that it would be delivered before 5pm. Waited all day, tracking it on the link. Then at 11pm the tracking showed that it was Delayed - Missorted. Courier picked up the parcel on 09.12.2024 in Kempton Park and is delivering it to Pretoria. I can not get in touch with anyone from M24 Logistics, no answer when you call, email of whatsapp. I do not know why Woolworths uses such a terrible Logistics company.