FNB incompetant

I have been trying to dispute a Kulula transaction since March, I have emailed the *** with the dispute form and facts on numerous occasions (6times in total with the dispute) when I contact customer care, credit card disputes (seems like this department doesn't exist), I've been transferred about 20times, spent about 2hours being transferred to people that can't help me. Every time I get transferred I'm told to put my cell number / ID in. When I have to enter my cell and work number in, it states that it cannot be recognised, and I must try again. I've even made a complaint to the complaints department and haven't received a single form of correspondence. This is absolutely shocking service, and I thought that FNB was one of the leading banks in South Africa.

I'd like to have the right department / person contact me to address my credit card dispute.

As per the email sent to the disputes department. I state that I have attempted to contact Kulula on numerous occasions for a refund, as I paid for a flight, that was grounded and cancelled. According to the media all cancelled flights would receive refunds within 5weeks of the grounded flight, it's now 3months since this flight was grounded.

This is now a ********** transaction as I didn't receive a service for a payment made. One pays a lot for VISA transactions, and the user must be protected through this.