Horrible service!

The 1 star is their trading hours. Service at the pharmacy is poor. All you hear is "I'm not sure, rather speak to the person who's dealing with this, I can't give you a answer" no communication between the employees don't they have a log system for each patient's medication. The people who speak to you on the phone sound so uncertain so it makes it difficult for you as a patient to believe what they telling you. They had to get authorization from my medical aid I called them the 19th of June to process the approval I had to follow up with them only to find out the next day Nothing has been processed yet and they working according a queue system so 1st come 1st serve. No one told me that, it's the 27th of June today and I'm still waiting. I'm not saying my query or situation is more important or should be treated 1st. I'm saying the 1st person I was in contact with never told me the above. So their communication is bad. She had to explain to me the process they follow.