Disappointed Tenant

Very disappointed in the rental agent, Melanies Home Rentals. No feedback to date regarding Damages deposit. Impossible to get hold of the agent. Been batling for months now, since April 2019.

A complaint of leaking pipes in the wall next to electrical point was reported to the agent begining of March 2019. After weeks of battling to get a response from the agent, after telling them that we will have to move out since our safety is not in their interest, a plumber was finally send out after a month of complaining about the problem. The plumber informed us that it was quite a big job and would take weeks to fix.

No response again from the agent during the month, not even to give us the report of what the plumber discovered.

End of April, about 55 days after we lodged a complaint about the water leaking next to electrical point we finished our notice period and moved out.

After several battles, emails, phone calls, whatsapps, smses we received half of our damages deposit. The other half was kept, because the landlord could not rent the place out while they were renovating the flat to fix the problem of leaking pipes next to the electrical point. ( We received pictures during the month of May from a private source that renovations was being done in the flat)

To date, 05 August 2019, we still havent had any feedback from the agent when our other half of the deposit would be refunded to us. In this period we have been losing interest on our money that is in the account of the agant.