Poor after-sales service

M&H Kitchens located in Pretoria, RSA, designed and installed all our cabinets, cupboards, closets etc for our newly built house and completed installation in December 2016. They were subsequently also fully paid in December 2016. An excess of wood was left over as some shelving could not be installed due to incorrect measurements. In January 2017 I asked the owner, Marius Grabie, to make me a small bookshelf with the leftover wood seeing as I have paid for the wood anyway. He said it was not a problem as it is a small, quick job and he will quickly finish it according to the drawn plans which I have submitted to them via email in January 2017. Over the period March to May 2017 I sent various emails (without any response), inquiring about the progress of the bookshelf and realised that it was not going to be done as promised. I then requested the leftover wood to rather be returned to me as it was my paid for property and I would rather ask someone else to complete the bookshelf for me. Meanwhile, in April 2017, one of the cupboards came loose from its hinges and needed to be repaired. During several telephonic conversations since April 2017 I was continuously promised that the wood would be delivered to me and the cupboard fixed. Come October 2017 and neither the wood has been delivered to me nor the cupboard fixed as promised. When I phoned Marius Grabie on 20 September I was told that my name has been placed on a 'project board' for completion. That was truly fantastic news- after 9 months my name was finally listed on a project board for completion... I phoned Marius Grabie again on 06 October 2017 and when his daughter Aneke answered, she assured me that she would relay the message to her father and have him call me back. Needless to say, I am still waiting for the call. It is sad to think that once a service provider has your money in their bank account, after-sales customer care and service delivery goes out the window. This is a textbook example of how to ensure that people never make use of your services again.