No response after email regarding assault

On Saturday last week, I was assaulted by the security guard at Bakers Bin Lynnwood. As this was after centre management hours of operation, I rang the centre management offices on Monday morning. I was put through to a Jan Lottering who asked me to put the email in writing to [Email Removed] which I duly did immediately. To date I have had no response. The incident occurred on Saturday 12 Dec at around 13:30 but I emailed on Monday morning after speaking to Mr Lottering.