Unprofessional service

My SARS funds were paid into a closed Absa account, and the matter was subsequently handed over to this company.

The level of service and confusion when dealing with this company is unbearable. Every time I call, I am sent from pillar to post, given questionable or conflicting answers, and nobody seems to take ownership of the matter. Different people appear to be doing their own thing, with no clear communication or accountability. I understand that the company receives these cases from banks to assist clients with resolving such issues. However, the experience I have had has been extremely frustrating and has made an already difficult situation even worse. The system and communication clearly need serious improvement. Based on my experience, I would not recommend this company to anyone.