Terrible service by Priya!

Absolutely terrible customer service by agent PRIYA. How do you expect people to pay their account it you got staff working there that has no customer service skills? She called me and I advised someone spoke to me already I am in the process of a settlement she said that my attitude is not gonna take me far by paying my account. Is that the way staff speak to customers? I asked to speak to the manager she said the manager is not available and told me she has to cut the call on me. I want the manager Stacy doorasamy to call me back!