****** of my money with out my consent

Good Day

this company took my money with out my consent and the ****** me of my SAR's tax refund that was paid in to my absa bank account that was closed with absa bank and handled over to them because of interest build up. and the lady that is handing the file is so dame rude she just puts the phone down on my ear and speaks so rude to me about any account that was close 3 years ago and they took my refund from sar's