horrible ill service

on the 13 may 2015 morning i had a breakdown on my way to work car just stoped couldnt start just showed a sign i called BMW assist spoke to the lady who then adviced that i should take the car to 1 of their nerest branch which is lyndhurst coz i was in randburg , took the car there days later they sent a qautation i gave them a go ahead frm then i waited a full mnth no update personaly went ther i was told that the machenic had risigned second month gone no update . decided to called bmw head office i spoke to jessy explained this issue she promised to assist but she never adviced that lyndhurst is closing down . only after 6months they call to tell me that the branch is closing down my car will be moved to another dealer . called jessy (BMW head office) again respons was its not there problem i own 3 BMW is this how bmw treat their loyal customers ? clearly you dnt value . do i even trust that no parts were swaped since no 1 is willing to take resonsibility now. its funny coz when advirting these cars you dnt exlplain the franchise stories you the 1 who reffer us to these branchs IM DISSAPOINTED IN BWM AS A BRAND ...media is my next opt