Refund request

I have sent emails to the finance department of lyceum college regarding the refund of deposit but no one is giving me a feedback, i asked for the help of the student adviser; Vanessa Smith and the system administrator/manager Yolande Carise to be assisted in this regard as it was their mistake why we are in this situation (not able to register) but my query was just forwarded to the finance department and got no response if they are processing my claim or when or what must be done. Their service is very *********** especially the staff mentioned.