Poor Servivce from LYCEUM / EDUCOR

I am registered student with LYCEUM College since 2022 and will hopefully complete my studies with them in 2025. For the 2024 academic year I have an contract to deduct outstanding study fees by means of debit order from 25 March 2024 from my bank account. The final debit order is due on 25 February 2025. On 4 February 2025 I received a statement indicating I owe them an amount equal to the final installment of my debit order arrangement, that will be collected on 25 February 2025. On 6 february 2025 I received an email from a person by the name of Shenice Govender, stating that my account is overdue and has been handed over to LYCEUM lawyers for collection. I immediately phoned the accounts number to rectify the matter, and had to hold for 01:45 minutes with no one answering the call. This is pathetic service from LYCEUM / EDUCOR as it seems no one really knows what is going on, and they are so desperate that they hand over any account with outstanding money, even if a debit order is in place and active.