Pathetic Customer (Student) Service at Lyceum College

I am so disappointed with the no service that I am receiving from this long distance learning institution. I am a former graduate (2013) and this year wanting to further my qualification, I contacted the college at first telephonically, to know avail which is mostly the case, went online for self service no help, until eventually on the 15 January 2021 I had a response from an email with a number. I contacted the personnel about my query to register for the bachelor degree I wish to study and submitted the documents she requested, but still my query re credit for admission wasn't resolved, I was told a student consultant would contact me., instead I was just send a prospectus with fees for the 3year course 0n the 11th February 2021, I responded again to the same email and to date no response. I wanted to study this year and I thought the institution that once assisted me without any glitches would do the same again in my career development, but that's not the case anymore , telephone calls go unanswered, email communication gets no response, student queries go unresolved, makes one wonder the quality and credibility of their qualifications.