LYCEUM COLLEGE POOR SERVICE

My Name is Cheriane Brown. I am a student at Lyceum College. Lyceum College is the worse institution i have come across in , October 2023 i was writing online exam and on the day i had to write my Grade R Observation paper 19.10.2023 the online portal that is used to write exams locked me out i called Lyceum I called Lyceum the same day i could not write i was instructed to write an email to inform the exam unit as to what happened, in order for me to qualify to write. Todate (25.01.2024) i have not received any communication. My student adviser, advised me to email the acting head of the institution Ms Helen Dempsey instead of looking into the matter i was repremanded me for emailing her and she bluntly ignored me. I now have to pay to rewrite a module ,which i was prepared for (19.10.2023). When calling Lyceum headoffice you are on hold for hours and still dont get assistance. I have spend over R600 on calls to head office.

I had a Computer CON1425_C22_22 assignment that i could not upload to the portal on the 30.09.2023. I informed Lyceum. Was told to write an email in order to get approval to submit. I was once again ignored and i now have to also pay to have it marked.

Lyceum is failing their learners and because nothing is being done about the poor customer service, we are milked dry by this institution, in order to get your qualifications and the sad part is, that it is to late for me to change College's as i am in my second year.

Please Help I DONT KNOW WHERE ELSE TO TURN.