LACK OF SERVICE!!!

I have been calling Lyceum College every single day for three weeks straight to speak to Eunice Sebabo as she is the one dealing with Cancellation, I have enquired about a cancellation so i can pay it and move on with , The receptionist puts me through and it rings and the phone is eventually put down, I have sent Eunice four emails with no response, I have asked her to at least acknowledge receipt of mail no response, I asked the receptionist if there is anyone else who deals with the cancellations she has told me no that it is only EUNICE SO WHY THE F*** CAN ONE NOT REACH HER, they are unwilling to help yet my monthly debit order went off without fail this morning, Really tired of this .