EXTREMELY POOR COMMUNICATION SKILLS

I had to write my first exam on 05/10/2020 as per my Exam Roster. I took time off from work and paid R300 in Uber fares just to arrive at an empty exam hall. After calling 4 branches WITH NO ANSWER at any of them, my call got answered by the Bloemfontein branch (I'm based in Pretoria).

Apparently Lyceum decided to change all exams to an online format that can be accessed via the Portal instead of going to an exam hall to write it. The old Portal was also replaced with a new one (with new usernames and passwords).

They neglected to inform me of ANY of these changes and left me to my own device. Even after I sent an email to Hannelie Oosthuizen (in the past she was the only person that assisted me with a previous complaint), I still did not receive any reply.

I have lost working hours, money and my patience.