Discrepancy in payment

# Discrepancy in Payment and Discount: I am writing to express my concern regarding a discrepancy in payment and discount offered by Lyceum College. In November 2024, I received a call from a finance consultant who offered me a 10% discount (R480.00) if I settled my outstanding fees. I accepted the offer and made the payment.

However, in January 2025, I received another call stating that I owed the college R480.00. I informed the consultant about the discount I received in November, and she assured me that she would clarify the issue on the system.

February 6, 2025, I received an email apologising for the wrongful letter of demand. Nevertheless, on March 14, 2025, I received an SMS from Slindile from Lyceum College stating that my account would be handed over to their attorneys.

I am questioning the college's administrative process and seeking a prompt resolution. I had sent an email querying the SMS, but I have not received a response. I am concerned that this issue may negatively impact my credit record.

# Request: I request that Lyceum College:

1. Investigate this matter urgently 2. Clarify the status of my account 3. Confirm whether the discount was app**** correctly 4. Provide a written response regarding the actions taken to resolve this issue

I appreciate your prompt attention to this matter.