Bad Service

i have been dealing with a student support consultant since the 5th of February who has been very helpful and provided me sufficient information as far as possible. i app**** for exemptions on credits which i got a reply to advise i was exempted on, but which i got a reply on the 13th of February. i have since then realized i passed subjects at another college, which i wanted to know if i will be exempted for. i was told i will only have an answer by the end of February, which i patiently waited for and was told i will have an answer the following week, today when i emailed the person in question, i was told it was only send today as my form was pushed to the bottom of the list because of my 2nd request.

when i phoned, i spoke to the lady i was dealing with and did not appreciate the tone of how i was spoken to. when asked to be transferred to someone in charge, i hanged on for more than 15 min and when i phoned back to speak to someone in charged, i was transferred again and still did not get through.