Bad customer service!!!

I am writing this COMPLAIN to let everyone know that Luxury Couture has a very bad sense and low moral customer service ..

So here is what happened On the 26th I ordered hair from them and sent my details as requested to get the hair to me within 24hours but that did not happen, after texting them for days I got a text saying that I will be receiving my hair on the 30th of November ,4 days later ..but that didn't matter as long as I got my hair.. Only to find out that it was not what I paid for . I immediately called them and spoke to LAVENDER she firstly argued with me saying that I might not have seen the Ad properly .I told her that I ordered exactly what I saw on the Ad ,she then told me to sent the picture of the hair and to screenshot the Ad that I saw ,and I did as she said She apologized and she then told me to courier back the hair or bring it back to them to get the right hair

I told them as a customer it wasn't my job to bring back the hair or courier it either as I'm not the one who got the order wrong. She then continued to say she will send a courier to fetch the hair from me that was said on Monday the 3rd of December,ever since Monday I've been texting them calling them asking when will the courier company fetch the hair from me.but she kept on saying tomorrow, tomorrow And on top of it all she was giving me hell of an attitude only yesterday did she say the courier will come Monday When I ask when will I get my real ordered hair she doesn't say

I'm so disappointed from the bad serivece I got from them and on top of it all they not making this matter a priority as it's been a full week now going arround in circles

The service was not carried out with due care and diligence .. I WILL NEVER BUY FROM YOU GUYS EVER AGAIN