Shocking service

We appointed Matthew to install an inverter and battery solution with solar panels. The supply and installation of the core solution went well but we started experiencing problems almost immediately after e.g. the house constantly tripping. There were also several related tasks remaining, such as re-mounting our pool heating panels (which were moved to make space for the solar panels in the optimal roof area).

We reported the problems (and outstanding tasks) but did not receive a reply for several weeks (but we persevered and messaged regularly). Eventually we got a reply; after more than a month; and we agreed on a date and time to attend. Long story short, Matthew never arrived, even after multiple rescheduling's.

We gave Matthew one final opportunity (a full week) to make right and attend to the problems / complete the work, but he did not even bother to reply. In addition to above, we have also not been provided with the passwords / pin codes for our inverter after multiple requests (and will be forced to reset / configure it all) and will likely receive no warranty or after sales support on the components or workmanship.

We have now appointed another company to complete the work / resolve the issues and will be taking Luxton Electrical to small claims court to recoup the costs.

It also appears that he has taken down his website and Facebook page.