Terrible customer service

I purchased a bracelet from Luxhomme, was sent an incorrect one with an error. I informed them, they collected the bracelet, fixed the error and still sent me the incorrect bracelet. I said it’s fine but can I please get a refund because the one I ordered was a little more than the one I received, I’ve been waiting for 3 months now. Paid R1200 for a gold bracelet and received the black one and no refund has been made to me. Had I been one of the celebrities they do business with I’m sure they would have attended to the matter most Efficiently. The lady that deals with customers, I think her name is Gladys isn’t very competent and I’m very unpleased with her service my complaint is mainly with her because she received my order and placed and incorrect one and she’s the one who keeps doesn’t even recall the conversations I keep having with her and hasn’t sent my details to finance for them to make payment.

Love my bracelet, even though it’s not what I wanted but as for Gladys, -89 for your service my dear, you can honestly do better but you continue not to. Contacted her and told her I’m laying a complaint and she couldn’t careless