Poor service and Poor products

The worst experience ever with online shopping. I strive to support our local businesses however this really left a bad taste in my mouth. Upon looking through instagram I noticed a cover that I really did love. A ysl glitter cover. I added the number on WhatsApp and communicated with the person. I was asked to make a payment of R620 and I would receive my case in 2 days. Money was paid and the day I was supposedly going to receive the case I received a call asking me what color my phone was and that the glitter one I ordered wouldn’t look great with my white iPhone so I would get a custom one made instead. A week passed and nothing. I had to keep messaging to find out the status of my cover but had to listen to excuse after excuse. On one occasion when I did ask I was told I would be receiving my case but not a custom one, even though I was told I was getting one with less glitter I actually received the original one I wanted, but was told not to get that as it wouldn’t go with my phone ? (very confusing). When I received it I was in absolute shock! The cover was poorly constructed and made. The front that fit the phone was absolutely terrible and I was told it was meant to look that way. Wavy and rigged. Not neat and definitely not professional.

I did receive a refund(but I had to keep asking if the case was received or not) however 200 rand spend on delivering it to and fro. I was extremely disappointed and extremely upset. No compensation was made. Nothing was tried to be done to save a potential client.

If you are looking to purchase, please ask for pics of the front of the actual cover. Like the structure and frame of it or rather just get a plastic one as I think those ones are bought and printed on.

I will never use this business again.