Luxury brand with appalling service

I ordered an item from Luxe Homme SA on 14 December 2023. I was informed that the item would only be delivered in January 2024 as their production team would be going on leave for the Christmas season. I understood and was expecting to receive the item on 08 January 2024. I followed up with the company on the said date and was informed that I would get the item on 10 January 2024 with pictures of the said item and the courier slip. Upon looking at the pictures I realised that the item was not to my specifications and informed them as such. Item was then held back from the courier so that I get what I ordered. I was informed that the item would be delivered on 23 January 2024. I accepted again. On 22 Jan 2024 I followed up on a tracking number and was told that it would be delayed and I should expect it on Friday, 26 Jan 2024. When following up with the Courier company I was informed that the parcel would actually be delivered on 30/31 Jan as Luxe Homme SA had chosen that option. To say that I am appalled at the service from this company is an understatement. I will certainly not be doing business with them in future and I hope that their clients and potential clients will be aware of their mediocre if not worse service!