**** - do not waste your money.

I placed an order for a wrist sling bag on 22 Dec 2024 and was informed that delivery would only happen after 6 Jan 2025 due to the Christmas holiday break, which I completely understood.

However, when I followed up on 6 Jan, I was told the order would be dispatched on 7 Jan, despite never receiving any photos of the bag to confirm production. On 8 Jan, after requesting a tracking number, I was suddenly informed that the bag had been made in the wrong color and had to be remade—causing further delays. I was then promised delivery by 10 Jan, yet the bag never arrived.

I had clearly communicated that I would be leaving the country on 11 Jan, making the delays even more frustrating. Despite multiple requests for the tracking number, I never received one.

After all the delays and lack of transparency, I requested a refund, only to be met with excuses about a replaced phone and wiped WhatsApp messages. To this day, I have not received my refund.

I really want to support this local business, but the experience has been incredibly frustrating, marked by poor communication, lack of accountability, and unfulfilled promises. I DO NOT recommend you waste your money on Luxe Homme.