Poor after sales service.

Very poor after sales services. Bought blinds for my house with a 5 year guarantee. Now at the end of year 3 , some blinds movements were very tight. The mechanisms seemed to be faulty I called the agency to come and have a look. Eventually 5 blinds were taken off to be inspected by Luxaflex in Cape Town Company did an inspection and costing. Nothing was covered by the guarantee . Had to pay for repairs. It took them 2 months to repair and fix my blinds . We had to hang sheets in-front of my windows and still one blind was not repaired at all. They demonstrated no sense of urgency seeing that our privacy were violated by the blinds that was taken off. I am very disappointed with this company.