Poor service

I have submitted my claim at the beginning of June, now it is almost the end of June and I have not heard anything from them. I tried to call them almost every day to follow up on my claim no feedback till today. I phoned this week and I was told that the person who is assessing my claim is off sick there for they wont be able to help me till she comes back. Their services is extremely disgusting, there is no communication at all.