Unauthorised Debit Order Deduction

Unauthorized debit deductions from my bank account. I have contacted the responsible company on 3 separate instances with the explicit instruction to cancel the debit and to reverse the transaction. The company is named Lovemore Enterprises. On the 1st December 2017 I received an SMS message of confirmation of cancellation and wherein my surname had been spelt incorrectly. I have tried to ascertain as to how they acquired my personal details and they cannot provide me with an adequate response. I have further asked for their Head Office address and they refuse to release this information to me. The contact number that I have for them I acquired from my bank ( ********** ). I have never been sent any contract in respect to what they offer nor Terms and Conditions etc. I quite honestly don’t even know what they sell or what I am paying for. I believe their conduct is paramount to ***** and I believe that a case of ***** should be opened against them at the SAPS however as I am unable to acquire any further details in respect to the business nor am I able to trace a website to visit. I am appalled at their business ethics and behavior in respect to POPI and the unauthorized deduction of monies from my bank account. In each instance of contacting them I have asked for the person in charge such as the Manager etc. and in each instance I am told they are unavailable.