I would like to submit a complaint regarding LuvMe Hair and their handling of my order

I would like to submit a complaint regarding LuvMe Hair and their handling of my order. Order #***3 was placed on Friday, 26 December 2025. I requested a cancellation on Monday because the parcel had not been shipped and I am no longer able to receive it. Despite repeated messages: • LuvMe Hair initially said the order could not be canceled as it was packed and at the warehouse. • I clarified multiple times that the parcel had not been shipped and could not be collected. • Responses were delayed, causing the order to remain in the warehouse before cancellation could be finalized. • I requested a manager to escalate, but no concrete assistance was provided. I have tried resolving this directly, but due to slow communication and lack of clear cancellation options, I have not received a refund. I seek HelloPeter’s support to mediate and secure a refund.