Bad customer service

I bought hair from the online website, it's the third time I'm buying hair. This time I used a lot of money hoping to buy quality hair that will last me a long time. When I collected the hair I wasn't happy with it. I emailed them, every reply was slow. They told me I can keep the hair and they'll refund me $10 , I told them I don't want it I'm not happy with the hair. They then told me to ship back the hair to china with my own money!! And only then will they "apply" for my refund .Where exactly am I going to get R1k or above to ship the hair back?

Now I'm stuck with the hair and they are Still suggesting the $10 refund .I bought that hair for R2350 . Why would you suggest I keep hair I hate and give me R220??? I honestly used to love buying hair from uwinshair but I'm done!!

There isn't a number you can call, they don't even tell you their names on the email or even on WhatsApp so there's no accountability for who is in charge of your complaint, nothing. How do I even know if these people are being fair and truthful about this process???