Bad curls

The last curls I bought from them were not soft and tangling they are not the best quality I have complained to them stating my distaste on their product they ignored me instead sent me ways to wash my hair when it was new by the way I have used all products I usually on my curls but this ones are really bad quality I'm not happy at all considering that I'm their old clients all my wigs I've bought from their company about six wigs now and this last one is defenetly not good quality