Am i being ****med, for real?

After buying the 2 for 1 special, I received this email: Dear, This is Wenny from Luvme Hair South Africa because our bank has informed us that there is a security risk in the transaction of your order +#19.... So we need your ID name and credit card photo to make sure the cardholder information is consistent, I hope you can understand and kindly send us the photos of your ID card ( just need to show your name)and credit card (just need to show your name and last 4 digits number), u can obscure other information, After we check it's no problem, will complete the shipment of your order ASAP, Thanks. Contacted customer service, no response. The WhatsApp line customer service number also apologized for late response due to time zone differences. I am disappointed at myself for trusting the good reviews legitimacy. I won't be disclosing the info they require because it's not advised. I wonder if those who experienced what I did ever received their order? Is There another customer service line? Where do I cancel this order and get refunded?