Disappointing Experience with Luva Renovations: Unfinished Work and Poor Communication

We recently had a frustrating experience with Luva Renovations regarding waterproofing work at my property. Shaine visited on 21 August 2024 and promptly provided a quote the next day. We made a significant payment of 60% that same day, expecting professional and timely execution of the project.

Unfortunately, communication has been severely lacking from the start. After several follow-ups, we agreed on a start date of 5 September, but the team arrived over two hours late without notice. They seemed unfami**** with the job details, raising immediate concerns about their preparedness.

We were assured that the work was complete and proceeded to make full payment in good faith. However, after the team's departure, I discovered that key tasks, such as fixing the main leak and performing the promised roof cleaning, had not been done. We’ve since experienced leaks during rain, underscoring the incomplete work.

After multiple attempts to contact Shaine, an inspection was conducted on 11 September, with promises of follow-up work. Yet, despite numerous unreturned calls and missed commitments, the situation remained unresolved. On 27 September, some work was attempted, but the leaks persisted, and critical tasks were still outstanding.

Most recently, we were promised a return visit on 19 October, which was canceled with another excuse, and I have not received any further communication since.

It has become apparent that Shaine may have run off with our money, especially after seeing bad reviews on Facebook and noticing that he has taken down his page. Overall, the lack of follow-through, inadequate communication, and unfinished work have led to significant dissatisfaction. Based on my experience, I cannot recommend Luva Renovations, and I feel compelled to consider further action to resolve these ongoing issues.