Disgusting customer service - Lush Gateway store

Being a loyal and regular customer of your bath range both in S.A.and when travelling abroad I feel the need to bring to your attention my utter disgust in your staff at the Gateway branch. . . Having recently relocated to Durban I had to go to the only store in Durban to get more bathbombs, monster and rainbow clay for the little ones and I finally decided to try the face products, I needed a lip scrub as well as the jade roller and mask of magnanimity but seeing as I started off trying the mask on my hand first when the sales consultant eventually found the tester as the seemed to be everywhere else except by the products itself, i had to take an urgent call so I placed the jar of mask back in the stack I took it from as I may have needed to leave the store to finish my call but didn't leave and I actually ended my call because I caught wind of 2 of assistants talking about me, one telling the other to search my bags as I stole the mask so after an embarrassing spectical in the store with the assistants searching my bags and finding nothing and let's not forget the other shoppers in the store now all standing and watching, there wasn't even an apology from the 2 assistants, just the guy going on saying that i did not put the mask back yet in the few minutes we spent before he could assist us we already saw that they leave stuff all over the store and are very unconscious and cannot find testers when customers ask for it. The other thing that concerns me is if they are embarrassing and accusing innocent people of *****ing then they are probably *****ing the stuff and blaming innocent customers when shortfalls are found in stock take. . .