Uncooked pizza

I visited Lupa suncoast for the first time yesterday 04/05/2023 and ordered a magherita pizza as I usually do when I visit Lupa Umhlanga Firstly the service was bad I kept reminding my waiter of what I needed….my pizza arrived and I had only one slice it was raw and not fully cooked…the base was very chewy …so I packed it and went home…I am currently have the 2nd slice at work and it’s not tasting great