HORRIFIC SERVICE AND LACK OF INGREDIENTS AT A FAMOUS RESTRURANT

My family and I regularly visit Lupa at Suncoast for a meal. In Sunday, the second of May we went to Lupa for dinner. We ordered 3 pizzas'. One of them being the nacho libre. The nachos were not fresh and the was hardly any cheese, so I complained about it and the manager said we could choose something else except a pizza. We were told that we could not order a pizza as the restaurant did not have any cheese! the PIZZA WAS DRY AND ALMOST HAD NO CHEESE OR CHICHEN.

I also ordered the Lupa Merlot wine, I was told that the store doesn't have any.

To accommodate their lack of ingredients I ordered a LUPA pasta. I wanted this to be a take away as time was running past and we were getting late. The manager then told me that there is no take away containers for the chilly and garlic so they wrapped the olive oil sides in foil. Further there was no packets for the pasta and we had to carry a hot meal with a stack of serviettes.

I was extremely disappointed with the service at Lupa - generally my experiences have always been pleasant.

I write this review with the hope that something can be done to improve the standard of service.