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Saloshni N
1 reviews | Active since May 2021
16 Jan 2022, 23:25
Your API has been revoked by Luno
My luno app isn't allowing me access in to my luno account. When I do login it says "Your API has been revoked" and I can't get in to my account. There's no directions as to what has happened or what that one sentence "Your API has been revoked" actually means for an ordinary person. Now I'm stuck and I can't get into my account.
Helpful (0)
Replies (2)0
Replies (2)
Luno's replyOfficial
17 Jan 2022, 08:08Hi Saloshni,
We're sincerely sorry to hear that you're experiencing trouble accessing your account.
As part of troubleshooting, we'd like to request that you do the following:
- Delete the Luno app
- Sign in via the Luno website for the next 24 hours
- Once the 24 hours have elapsed, you can proceed with downloading the app once again
- Please ensure that you adhere to the 24 hour waiting period in order for this process to be a success
Once you reinstall the app, you should be able to sign in without receiving the error message that your API has been revoked.
We hope this information helps. If you still experience trouble after you've completed all the steps, please contact us at https://www.luno.com/help/en/tickets/new?category_id=30
We'll be happy to further assist you.
^CP
We're sincerely sorry to hear that you're experiencing trouble accessing your account.
As part of troubleshooting, we'd like to request that you do the following:
- Delete the Luno app
- Sign in via the Luno website for the next 24 hours
- Once the 24 hours have elapsed, you can proceed with downloading the app once again
- Please ensure that you adhere to the 24 hour waiting period in order for this process to be a success
Once you reinstall the app, you should be able to sign in without receiving the error message that your API has been revoked.
We hope this information helps. If you still experience trouble after you've completed all the steps, please contact us at https://www.luno.com/help/en/tickets/new?category_id=30
We'll be happy to further assist you.
^CP
Luno's reply17 Jan 2022, 08:08
Official
Hi Saloshni,
We're sincerely sorry to hear that you're experiencing trouble accessing your account.
As part of troubleshooting, we'd like to request that you do the following:
- Delete the Luno app
- Sign in via the Luno website for the next 24 hours
- Once the 24 hours have elapsed, you can proceed with downloading the app once again
- Please ensure that you adhere to the 24 hour waiting period in order for this process to be a success
Once you reinstall the app, you should be able to sign in without receiving the error message that your API has been revoked.
We hope this information helps. If you still experience trouble after you've completed all the steps, please contact us at https://www.luno.com/help/en/tickets/new?category_id=30
We'll be happy to further assist you.
^CP
We're sincerely sorry to hear that you're experiencing trouble accessing your account.
As part of troubleshooting, we'd like to request that you do the following:
- Delete the Luno app
- Sign in via the Luno website for the next 24 hours
- Once the 24 hours have elapsed, you can proceed with downloading the app once again
- Please ensure that you adhere to the 24 hour waiting period in order for this process to be a success
Once you reinstall the app, you should be able to sign in without receiving the error message that your API has been revoked.
We hope this information helps. If you still experience trouble after you've completed all the steps, please contact us at https://www.luno.com/help/en/tickets/new?category_id=30
We'll be happy to further assist you.
^CP
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Saloshni N's updateReviewer Update
18 Jan 2022, 13:53Hi Good day
I did delete the appa and I used the website to login to my luno account which did work. And actually it was almost 28 hours later that I downloaded the app again and tried to login again. And I got the same error. That "Your API key has been revoked" error. And I can't get into my account. So I honestly don't know what to do..
I did delete the appa and I used the website to login to my luno account which did work. And actually it was almost 28 hours later that I downloaded the app again and tried to login again. And I got the same error. That "Your API key has been revoked" error. And I can't get into my account. So I honestly don't know what to do..
SN
Saloshni N's update18 Jan 2022, 13:53
Reviewer Update
Hi Good day
I did delete the appa and I used the website to login to my luno account which did work. And actually it was almost 28 hours later that I downloaded the app again and tried to login again. And I got the same error. That "Your API key has been revoked" error. And I can't get into my account. So I honestly don't know what to do..
I did delete the appa and I used the website to login to my luno account which did work. And actually it was almost 28 hours later that I downloaded the app again and tried to login again. And I got the same error. That "Your API key has been revoked" error. And I can't get into my account. So I honestly don't know what to do..