MT
Manoko T

1 reviews | Active since May 2021

14 May 2021, 13:32

YOU'LL RUN OUT OF MONEY, PAYING FEE AFTER FEE

I was told to pay an upgrade fee of R4000 to upgrade from mmy account to silver account because my profits got higher. I did that, then I had to pay for a withdrawal fee of R8 500. I definitely did that too. And now they say I much pay a reflect fee of R15 500 because my account lost the signal. And my profits keep bouncing back. I'm not impressed at all, it seems like I'm gonna be paying fee after fee, without really getting my profits. I'm even hesitant to pay this R15 500 because I was told after the withdrawal fee, they'll be no more fees for me to settle. The total amount of the fees is even way more that what I initially invested even. They need to do something. Better their services

0
Replies (1)
Luno
Luno's reply18 May 2021, 17:23
Official
Hi Manoko T, 

Apologies for the delay in responding to your issue. I can confirm that a member of the Luno team has responded to your support ticket. 

We always encourage our customers to create a support ticket for all Luno related concerns. 

If you require any further assistance, please respond directly to the email sent from us. 

^LP