JM
Jacques M
1 reviews | Active since Dec 2024
03 Dec 2024, 22:31
Worst service of my life.
You know your service is terrible when a user creates a Hello Peter account just for you.
I logged a call on Thursday because I was unable to deposit, withdraw or transfer Crypto. On Sunday I was informed my account was locked - I did not receive a warning or any other notification. It took 4 days just to find out what was wrong with my account.
My account is verified and I have a Capitec in app approval before I can deposit money and yet I was still locked out. Then they asked for bank statement and a photo. I send it and now another 2 days have past with no progress. So its 6 days so far for 2 messages from Luno achieving nothing.
PATHETIC. AVOID AT ALL COST.
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Replies (2)JM
Jacques M's updateReviewer Update
04 Dec 2024, 21:04Update:
Don't even bother complaining on HelloPeter. Luno's customer service is pathetic and nonexistent across all platforms.
Just stay away from them if you can. Unless you like not having access to your own money.
Don't even bother complaining on HelloPeter. Luno's customer service is pathetic and nonexistent across all platforms.
Just stay away from them if you can. Unless you like not having access to your own money.
JM
Jacques M's update04 Dec 2024, 21:04
Reviewer Update
Update:
Don't even bother complaining on HelloPeter. Luno's customer service is pathetic and nonexistent across all platforms.
Just stay away from them if you can. Unless you like not having access to your own money.
Don't even bother complaining on HelloPeter. Luno's customer service is pathetic and nonexistent across all platforms.
Just stay away from them if you can. Unless you like not having access to your own money.
JM
Jacques M's updateReviewer Update
06 Dec 2024, 16:00Update 2:
It has been 8 days. The issue has not yet been resolved. No response further on the Luno app, twitter account or HelloPeter.
This is after all requested documents were send to them last Sunday. 5 days ago.
It has been 8 days. The issue has not yet been resolved. No response further on the Luno app, twitter account or HelloPeter.
This is after all requested documents were send to them last Sunday. 5 days ago.
JM
Jacques M's update06 Dec 2024, 16:00
Reviewer Update
Update 2:
It has been 8 days. The issue has not yet been resolved. No response further on the Luno app, twitter account or HelloPeter.
This is after all requested documents were send to them last Sunday. 5 days ago.
It has been 8 days. The issue has not yet been resolved. No response further on the Luno app, twitter account or HelloPeter.
This is after all requested documents were send to them last Sunday. 5 days ago.